Inbound scheduling and receiving
Appointments booked, ASNs sent, and receiving confirmed against what was shipped. Short receipts get raised while the evidence still exists.
3PL and warehousing
Someone whose actual job is chasing your warehouse.
Inbound scheduling, SLA tracking, invoice audits, and escalations across every 3PL you use, run by operators who do this all day.
The problem
What this actually feels like.
A 3PL relationship degrades quietly. Receiving takes a day longer, then three. Dispatch cut-offs slip. Storage gets billed on a different basis than you agreed. Nobody is lying to you; there is just no one on your side whose job is to notice.
The invoice is where it shows up, months late and impossible to reconcile against what actually happened. Most brands pay it, because auditing a 3PL invoice line by line is a week of work that no one has.
And when something genuinely breaks, a container stuck at receiving, a mis-picked pallet, a shipment sent to the wrong node, the escalation lands on whoever is least busy rather than whoever knows the account.
What we own
Off your plate, not just advised on.
SLA and performance tracking
Receiving time, dispatch adherence, and pick accuracy tracked per warehouse, per week, against what the contract says rather than what feels normal.
Invoice audit
Every invoice reconciled line by line against the rate card and the activity that actually happened. Overbilling gets disputed with the working attached.
Escalations
When something is stuck, we own getting it unstuck and we tell you what happened. You do not find out from a customer.
Multi-warehouse coordination
If you run several 3PLs, or a 3PL alongside FBA and WFS, inventory is positioned and moved between them deliberately rather than wherever it first landed.
Month one
What you see in the first thirty days.
- A rate card reconciliation for each warehouse: what you are contracted to pay against what you are being billed.
- An SLA baseline, so performance has a number attached instead of an impression.
- An audit of recent invoices with any disputes filed and tracked.
- A single place where every open issue across every warehouse is visible.
Proof
This is the service with our most concrete published results. A line-by-line invoice audit recovered $6,047 for one brand, a fulfillment error review recovered CAD $356.86 across a Canadian warehouse, and a packaging review cut USPS dimensional surcharges.
Questions
The ones we always get asked.
- Do you replace our 3PL?
- No. We manage the relationship you have. If a warehouse genuinely cannot perform we will help you run a move, but most 3PL problems are coordination problems, not vendor problems.
- What does an invoice audit usually find?
- Most often: storage billed on the wrong basis, receiving charged per unit where the contract says per pallet, and accessorial fees that were never agreed. Our published audit recovered $6,047 on one account.
- Do you talk to the warehouse directly?
- Yes. We work as part of your team, on your email domain if you prefer, so the 3PL deals with one consistent counterpart rather than whoever is available.
- We use four different 3PLs. Is that too many?
- It is common and workable, but only with one person holding the whole picture. Four warehouses with no central coordination is where stock goes missing between nodes.